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Thursday April 19th: Networking/Social Event



Location: The Millennium Hotel

2040 Walden Avenue

Buffalo, NY 14225

(716) 681-2400


5:30pm – 6:00pm Registration

$25 per ASQ Member

$25 per Non-ASQ Member






It has often been said that we cannot manage what we do not measure. But measurement is not in itself sufficient, and we must first ensure that we are measuring the right things. Next we must identify the appropriate standard to benchmark against. Finally, we must initiate corrective action where there are gaps between what was planned for versus the actual results. The facilitator will utilize a combination of slideshow presentation, hands-on individual and team exercises, roundtable discussion and summary Q&A to accomplish the following learning objectives:





* Overcoming barriers to lean implementation

* Identifying traditional metrics that promoted dysfunctional behavior

* Understanding the balanced scorecard (BSC) approach

* Learning a benchmarking approach leading to the adoption of best practices

* How to utilize the Kano Model to respond to the voice-of-the-customer (VOC)

* Discovering the “9 R’s” of the perfect order







2016-2017 Meetings

2017-2018 Meetings